A huge THANK YOU to our 2017 EHUG Sponsors and Exhibitors.

Platinum Sponsors:

Gold Sponsors:

Zelis Healthcare, Inc.

Silver Sponsors:




  • A&G Healthcare / PlutoX

  • BaseLoad & W9 Corrections

  • Change Healthcare

  • Ebix Health

  • FAIR Health

  • First Recovery Group

  • Health Portal Solutions

  • HHC Group


  • JMS & Associates

  • Payer Compass

  • ProServe Health Informatics

  • RedCard

  • Smart Data Solutions

  • The Phia Group

  • Zelis Healthcare, Inc.

For more information about exhibiting or sponsoring at EHUG 2018, check out the 2017 prospectus by clicking here.

Ebix Health User Group

The Ebix Health User Group (EHUG) provides a forum for the free exchange of ideas to assist users in maximizing the value and productivity of their LuminX application. The purposes and objectives of our group are:

  • To establish a forum for LuminX users to share knowledge and ideas about the Ebix Health system
  • To inform all users about the status of Ebix Health activities, new features and enhancements
  • To relate to Ebix Health any common problems, concerns and suggestions brought forth by users
  • To facilitate the sharing of information between users
  • To promote the further application of LuminX among users and non-users
  • To support enhancements that will improve LuminX

The primary methods of accomplishing these goals are the annual conference and the EHUG Shared Enhancement Process.

The user group community has a strong tradition of mutual support that has proven to be invaluable for all concerned. EHUG members recognize that cooperation around shared needs and principals is essential to their success, even though we are often competitors.

A volunteer executive committee — elected from the membership at large — governs the Group. One voting member of the Committee is an Ebix Health staff member appointed by Ebix Health. Each member company is eligible to cast one vote if they are in attendance at the annual business meeting. The executive committee welcomes the input of all members and encourages individuals to seek election to the committee.

Although the user group was officially incorporated in 2003, our traditions reach back to the late 1980s and early 1990s, when the need to bring LuminX users together was recognized, and dedicated volunteer leaders brought the first groups together. As we evolve to meet the changing demands of LuminX users, we strive to embody the energetic and cooperative spirit of the early leadership.

We remain committed to making sure that substance and value are the hallmarks of the user group, and are always ready to welcome new members.

Being an EHUG member has its rewards!

Member benefits include:

  • Access to the EHUG member directory: you can search for fellow users by company, individual name or job title, and make contact by email or EHUG social media
  • Discounted conference fees for the annual meeting of fellow LuminX/Ebix Enterprise users
  • Information about TPA support vendors and first-hand testimonials from active LuminX/Ebix Enterprise users who rely on these partners
  • A say in the priority of LuminX/Ebix Enterprise system enhancements and the ability to defray costs for system updates through member dues
  • Insight into issues and developments via the monthly e-newsletter, EHUG Headlines

Remember it is only $500 for your entire company.

If you are already a member and would like a copy of the most up-to-date Membership Directory, or have any questions … please email Natalie Burnside.

Executive Committee Members

Rick Franklin

Rick Franklin


Chief Executive Officer, CLU, RHU, REBC
Frates Benefit Administrators

Franklin earned a bachelor’s degree in business management from the University of Oklahoma. He joined Mutual of Omaha in 1984 and held sales management and claims management positions. Franklin joined the TPA operation of C.L. Frates and Company in 1999. In July 2009, he was named CEO of the C. L. Frates TPA operations. In May 2014, RMJP Equity, Inc., with Franklin as president, purchased the TPA operations of C. L. Frates. His wife, Tracy, is a high school special education teacher in Oklahoma City. They have three sons ages 19, 15 and 14.

Heather Miessler

Heather Miessler


Senior Vice President Operations
Benefit Management, LLC

Miessler has been associated with Benefit Management, LLC since the company’s inception in 1995. Serving in multiple roles throughout the company, she oversees multiple areas of operations, including claims, customer service, plan building, stop loss, and all new client and vendor integrations. Benefit Management has been on the LuminX platform since 2005 and provides customized health benefits administration to self-funded companies, association plans and state high-risk pools. Benefit Management is nationally recognized as an industry leader in the administration of state high-risk pools.

Philip LaCombe

Philip LaCombe


Chief Information Officer
Consolidated Health Plans (CHP)

LaCombe joined CHP in 2016, a Springfield, MA-based Berkshire Hathaway company, to provide leadership for their Information Technology (IT) function. Prior to joining CHP, he held IT leadership positions at ProHealth Physicians and Health New England, where he was responsible for IT strategy, systems development, data center operations and information security, for all internal and external systems. He began his career at Andersen Consulting where he worked with numerous clients, across industries, on systems integration projects. He earned both his bachelor of science degree in chemical engineering and master of business administration degree from Rensselaer Polytechnic Institute. He has been a member of the Massachusetts Health Data Consortium’s CIO Forum and an executive leader for the regional branch of the American Heart Association. He enjoys many fitness activities, especially cycling and running.

Eric Mountain

Eric Mountain


Manager of Product Development and Support
Ebix Health

Mountain has more than 40 years of industry experience ranging from software design, development and support of applications from healthcare benefits, ERISA plan management, local government software products and a vast array of custom created business applications. He began his career with an entrepreneurial effort that he maintained over a 25-year span before joining the Ebix Health team in 2002. His tenure at Ebix Health has involved not only management of the LuminX product development efforts, but also creating implementation guidelines and strategies, setting up and implementing project management philosophies, and working together with the Ebix Health management team to prepare for the support of new product offerings and additional target client arenas. During his 14 years with Ebix Health, Mountain has enjoyed working with many of the organization’s clients (and vendor partners) to maximize the benefits that LuminX (and now EbixEnterprise) bring to the table.

Lisa Norman

Lisa Norman


Vice President, Claims
ACS Benefit Services, LLC

As vice president of medical claims for ACS Benefit Services, LLC (ACS) Norman leads a team of professionals dedicated to providing customers with high tech and high touch service. She has worked in the operational side of employee benefits for over 30 years and has focused her energy on the self-insured market for almost 28 of those years. That base of experience has provided her with comprehensive problem resolution skills, employee and member relationship management insights, staff mentoring capabilities and general problem solving know how. Norman oversees multiple disciplines within ACS including, but not limited to, all aspects of the claim adjudication and fulfillment process, customer service, plan building, short-term disability processes, stop-loss reporting and claims filing and the ACS’ clinical utilization review team. She serves with other senior leaders at ACS to provide cross departmental support for tasks such as ID card production, plan document creation, systems support of LuminX and other vendor relationships.

Raymond Johnson

Raymond Johnson


Project Lead
Aetna Voluntary

Johnson began his career in the insurance industry in 2000 with limited benefits TPA Strategic Resource Company (SRC) in Columbia, SC. SRC was acquired in 2005 by Aetna and he now works for a division, Aetna Voluntary. In his 17 years, he has worked in a variety of roles acquiring solid knowledge of both the TPA and carrier business: claims management, operations management, finance and information systems where he currently holds the role of project lead. Over the past 12 years, SRC/Aetna Voluntary has utilized LuminX and Johnson has become the subject matter expert assisting all areas of the business and IT with issues and enhancements related to LuminX.

Stephanie Clark


Quality Assurance/Claims Manager
IMA, Inc.

Clark began her career in the health insurance industry over 35 years ago. The last 33 years have been working in the self-insurance market, with 24 years of that time working for IMA. Clark has been the claims manager at IMA approximately five years and her duties include overseeing the claims, auditing, medical management and plan building departments. She has extensive knowledge of the LuminX system and programs especially in the areas of claims processing, voids, refunds, IVR, auditing and plan building. Her knowledge has been helpful in the training of new employees, problem solving and in setting-up new programs within the LuminX system.

Teresa Howard



© 2016 Ebix Health User Group. All Rights Reserved.